Hi, are you open?12:41 PM
Hi. Yes, what can I get you?12:52 PM
Can you send me the menu?12:53 PM
📷 Photo 1 of 4…1:10 PM
How much is the burrito? Can I get it with just steak?1:22 PM
$11.99, and yes, steak only is fine1:37 PM
Okay… and do you deliver? Until what time?1:40 PM
…and on it goes: 14 messages to take one order, while you’re running the shop.
The problem isn’t your customer: it’s that the menu lives in your head. Every question interrupts you, and the ones you don’t get to in time go cold. If you offer services, it’s the same story with “any openings?”